ShiftNote has become the first online operations management solution to be adopted in the craft brewing industry. The subscription-based system includes a digital logbook that allows managers to record, compile and archive daily records from any web-enabled computer. They are then able to search and access the files from anywhere, any time.
Who is using ShiftNote? According to the company: Allagash Brewing, 21st Amendment, Great Lakes Brewing, Steamworks Brewing, Court Avenue Restaurant and Brewing Co., Mountain Sun Pub and Brewery and Four Peaks, to name a few.
The growth in demand for craft beer is forcing upstart brewpubs to hire more personnel quickly, creating new challenges for them to keep up with day-to-day communication. With ShiftNote, brewery managers can gain efficiencies in communicating staffing issues, recording their brewing processes, keeping tabs on equipment and managing day-to-day operations of their pubs and restaurants.
Other notable features:
- Access to records at home or a mobile device
- A search feature to easily sift through employee feedback, reviews and history
- Ability to input more detailed information, complete with an “accountability feature” to know if your note was actually read.
ShiftNote started in the causal dining and hospitality space but has seen a large demand increase from the craft beer industry in the last year and a half. Here are some testimonials from ShiftNote users:
“Honestly, I was tired of everyone complaining they couldn’t read my handwriting,” said Jeff West at Great Lakes Brewing Co. “It is honestly the best communication tool I have found for my team. We can easily communicate between shifts and departments.”
“I found the need for us in the maintenance department to communicate to each other what problems arose and how we solved them,” said Jack Perrault with Allagash. “Also was needed to archive this info for later reference in troubleshooting situations. As a whole our maintenance group is more aware of what each other have witnessed and what solutions we’ve come up with. It has lead to more verbal discussions due to the fact that we are more aware of each other’s work.
“Specifically in our brewery, it helps our two departments (brewery/restaurant) get on the same page,” said Steve Lynch, Four Peaks Brewery. “We do all our keg calls through ShiftNote, our transfers, our seasonal beer information, our upcoming events – essentially everything is covered through the online journal.”