• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Advertise
  • About Craft Brewing Business

Craft Brewing Business

Professional Insight, Unfiltered

Craft Brewing Business Craft Brewing Business
  • News
  • Business & Marketing
  • Packaging & Distribution
  • Equipment & Systems
  • Ingredients & Supplies
  • Webinars & White Papers
  • News
  • Business & Marketing
  • Ingredients & Supplies
  • Packaging & Distribution
  • Equipment
  • Webinars & White Papers
  • COVID-19

GEA reduces separator repair times with new Fast Lane Service

July 1, 2019Pretty Much a Press Release

Even the short-term breakdown of a separator can, in worst-case scenarios, halt the entire production which can result in heavy economic losses for companies. Such situations require quick analysis and repair, which is why GEA undertook a series of optimization measures at its Center of Excellence (COE), to significantly reduce the general repair times of its separators.

In most instances, the separator must be transported to a certified GEA workshop to ensure authorized repair by the original manufacturer, which includes the necessary safety tests. Shipment, reporting, repair, inspection and return require a certain time frame, which can be bridged via bowl rentals or spare parts – however, this is not always the optimal solution for customers.

Infrastructure and organizational improvements, as well as the appointment of an Assessment Coordinator, have enabled numerous synergies, resulting in inspection and repair times being reduced by up to 40 percent worldwide, the company reports.

Fast Lane Service

For particularly urgent cases, GEA is now offering a Fast Lane Service, which enables affected separators to be repaired in less than 10 days, depending on the requirements. These employees work alongside GEA’s regular diagnostic and repair service teams, but have the advantage of being able to exclusively handle prioritized cases more quickly. The Fast Lane Service is offered for separators in all application areas with a surcharge based on bowl diameter.

The Fast Lane offer is currently limited due to capacity and time considerations. For this reason, a small steering team will decide on the urgency of each repair based on diverse criteria. Once a repair is prioritized, the operational team takes over the order, managing the entire process which includes cooperating with the specialist departments as well as arranging for the dispatch of parts and repaired machines – reducing overall lead times by up to 80%.

With its considerable reduction in repair times and optional Fast Lane offer, GEA has achieved an important improvement in its service which is a clear plus for customer satisfaction.

GEA IO Link
Check out this souped up GEA control head with IO-Link technology
2020.04.06 gea-remote-support-001
GEA with some cool remote support solutions to reduce need for contact with brewery employees
Equipment insight: Inside the dry hopping efficiency of GEA’s HOPSTAR Dry
GEA’s Visitron Filler All-In-One can handle bottles, cans and PET containers

Reader Interactions

Leave a Reply Cancel reply

You must be logged in to post a comment.

Primary Sidebar

Latest News

  • Higher learning: Eastern Washington University and No-Li Brewhouse launch Craft Beer Certificate
  • Texas’ Bishop Cider is in explode mode, acquires two breweries, expanding to seven locations
  • Athletic Brewing earns Certified B Corp status as it celebrates four years
  • 2022 Beer Branding Trends Part 2: Beyond Beer

Sign up for our newsletter

unsubscribe from list

Most Popular Today

Recent Features

  • 2022 Beer Branding Trends Part 2: Beyond Beer
    May 23, 2022
  • The-IBA-TeamIBA hits milestone – 1 million bbls of buying power – what’s next for the co-op?
    May 19, 2022
  • 2022 beer branding trends part 1: reinvention
    May 17, 2022
  • satisfaction surveysAre brewery employees happy? Depends on the department
    May 16, 2022
  • Male hand closes hatch of brewery tankUnfiltered: Do I need to clean tanks between transfers?
    May 11, 2022
  • Hard seltzers: Achieve high alcohol fermentations in a clean and neutral way with the proper nutrient aids
    May 9, 2022

Footer

  • Email Newsletter Sign Up
  • About Craft Brewing Business
  • Contact Us
  • Advertise on Craft Brewing Business
  • Media Kit Download
  • Privacy and Terms

© 2022 · CBB Media LLC

Posting....